Terms & Policies

By accessing or using NAMA AI (“NAMA”, “Platform”, “Service”), you agree to be bound by these Terms of Service. If you do not agree, do not use the platform.

NAMA AI is owned and operated by:

NAMA AI is a SaaS platform for travel businesses, including:

• ▸CRM and lead management
• ▸Itinerary creation
• ▸Quotations, invoices, and vouchers
• ▸Automation and communication tools
• ▸AI-assisted workflows

NAMA does not provide travel services and does not act as a travel agent.

Users may include owners, administrators, employees, and authorised users of client organisations. You are responsible for:

• ▸Maintaining account confidentiality
• ▸All activities under your account
• ▸Ensuring compliance with these Terms

You agree not to:

• ▸Use the platform for unlawful purposes
• ▸Misuse or unlawfully process customer data
• ▸Send unsolicited or spam communications
• ▸Attempt unauthorised access or disrupt services
• ▸Copy, modify, reverse engineer, or resell the platform

• ▸Services are provided on a subscription basis
• ▸Fees are billed in advance
• ▸Payments are non-refundable unless agreed otherwise
• ▸Non-payment may result in suspension or termination
• ▸Pricing may change with prior notice

• ▸You retain ownership of all business data
• ▸NAMA processes data solely to provide services
• ▸No ownership rights are claimed over your data

AI-generated outputs may include itineraries, recommendations, or communications. These outputs:

• ▸Are generated automatically
• ▸May not be accurate or complete
• ▸Must be reviewed before use

The platform may integrate with third-party services. NAMA is not responsible for:

• ▸Third-party service availability
• ▸Third-party data handling practices

Data is hosted on infrastructure located in the United States. By using the platform, you consent to cross-border data transfer.

Service availability is not guaranteed. Maintenance, updates, or interruptions may occur.

Access may be suspended or terminated if:

• ▸Terms are violated
• ▸Payments are overdue
• ▸Misuse is detected

You may discontinue use at any time.

To the maximum extent permitted by law:

• ▸NAMA is not liable for indirect or consequential damages
• ▸Liability is limited to fees paid in the previous three months

You agree to indemnify NAMA against claims arising from:

• ▸Your use of the platform
• ▸Your data or business operations

These Terms are governed by the laws of India. Jurisdiction: Bengaluru, Karnataka.

These Terms may be updated from time to time. Continued use constitutes acceptance.

Email: hello@getnama.app

This Privacy Policy explains how NAMA AI collects, uses, and protects data.

Account Information

• ▸Name
• ▸Email address
• ▸Phone number
• ▸Company details

Business Data

• ▸Customer data
• ▸Leads and enquiries
• ▸Itineraries
• ▸Financial documents

Usage Data

• ▸Login activity
• ▸Device and browser information
• ▸Feature usage

Data is used to:

• ▸Provide and maintain services
• ▸Enable CRM and automation
• ▸Generate AI outputs
• ▸Improve platform functionality
• ▸Ensure security

Processing is based on:

• ▸Contractual necessity
• ▸Legitimate interests
• ▸Consent where applicable

Data is not sold. Data may be shared with:

• ▸Cloud infrastructure providers
• ▸Communication service providers
• ▸Analytics providers
• ▸Legal authorities where required

Data is stored and processed in the United States. Appropriate safeguards are applied.

• ▸Retained while account is active
• ▸Deleted within a reasonable time after account closure unless required by law

Users may:

• ▸Access their data
• ▸Request correction
• ▸Request deletion
• ▸Withdraw consent where applicable

Measures include:

• ▸Access controls
• ▸Encryption where applicable
• ▸Secure infrastructure

• ▸Data may be processed by AI features
• ▸Outputs are generated dynamically
• ▸Data is not used to train public AI models without consent

The platform is not intended for individuals under 18.

This policy may be updated. Continued use indicates acceptance.

Email: hello@getnama.app

Cookies are small files stored on your device to enable platform functionality.

Essential Cookies

Required for login and platform functionality.

Functional Cookies

Store preferences and settings.

Analytics Cookies

Measure usage and performance.

Cookies are used to:

• ▸Maintain sessions
• ▸Improve user experience
• ▸Analyse platform performance

You can control cookies through browser settings. Disabling cookies may affect functionality.

Third-party services may place cookies. Their policies apply.

Email: hello@getnama.app

This Agreement is between Narayan Mallapur (NAMA AI) and the Client Organisation.

Provision of NAMA AI SaaS platform including CRM, automation, and AI tools.

A non-exclusive, non-transferable licence is granted for internal business use.

• ▸Pricing is defined in a separate agreement
• ▸Payment terms: Net 15 or Net 30 unless otherwise agreed
• ▸Late payments may incur penalties

• ▸Client retains full ownership of data
• ▸NAMA acts as data processor

Both parties must protect confidential information.

• ▸Target uptime: 99% or higher
• ▸Critical support response: within 4 hours
• ▸Standard support response: within 24 hours

Industry-standard safeguards and role-based access controls are implemented.

• ▸Minimum term as agreed
• ▸Termination permitted for breach or non-payment

Liability is limited to fees paid in the previous six months.

Jurisdiction: Bengaluru, Karnataka, India.

Email: hello@getnama.app

• ▸Client: Data Controller
• ▸NAMA AI: Data Processor

Processing of personal data for providing SaaS services.

• ▸Customer data
• ▸Contact details
• ▸Travel-related data
• ▸Business communications

Data is processed solely to provide NAMA AI services.

NAMA shall:

• ▸Process data only on instructions from the client
• ▸Ensure confidentiality
• ▸Implement security measures
• ▸Assist with data subject rights
• ▸Notify of data breaches without undue delay

NAMA may use subprocessors such as cloud providers and communication tools. NAMA remains responsible for their compliance.

Data may be transferred to the United States with safeguards in place.

NAMA will notify the client promptly upon becoming aware of a breach.

Upon termination, data will be deleted within a reasonable timeframe unless legally required.

Clients may request reasonable information regarding data protection practices.

Bengaluru, Karnataka, India.

Email: hello@getnama.app